Creative Insights
Creative thinking from the world’s leading copywriters

What Agencies Want From a Copywriting Agency
Agency Life Hiring a copywriterHalf our briefs come from other agencies. What they want from a copywriting agency isn't writing — it's a name they can put in the room on Thursday.

The Shortlist Is the Worst Way to Hire a Copywriter
Agency Life Hiring a copywriterA marketing director rang me last month with a request I've had a thousand times. "Send me three writers. I'll pick."
It's an entirely reasonable thing to ask. It's how you buy nearly everything else — three builders' quotes, three agencies…

Your Brand Narrative Is What Strangers Can Repeat
Branding Content & StrategyBefore we match a writer to a company, I do something that sounds almost too simple to bill for. I ask three people at that company — usually the founder, the head of sales, and whoever runs marketing — to tell me what the company does and…

SEO Copywriting Services: Why Ranking Is the Cheap Part
Copywriting Skills Hiring a copywriterSEO copywriting services promise rankings. After twenty years placing writers, I can tell you ranking is the cheap part. Persuasion is what you're buying.

What a Copywriting Agency Actually Sells (It Isn’t Writing)
Agency Life Hiring a copywriterAfter 20 years running a copywriting agency, I can tell you the product isn’t writers. It’s judgement — and the shortlist of one.

The Copy Brief That Was Really a Brand Strategy Problem
Branding Hiring a copywriterAfter 20 years placing senior copywriters, here’s how a simple copy brief exposes a brand strategy problem — and what to fix before you brief a writer.

Transcreation: Why Great Campaigns Die at the Border
Hiring a copywriter TranscreationEvery few weeks an email lands that I've come to think of as the most expensive kind I receive. A marketing director — smart, experienced, fresh off a campaign that worked — writes: "Can you get this translated into German? Nothing fancy,…

How to Interview a Copywriter (When You’re Not One)
Freelancing Hiring a copywriterHow to interview a copywriter: after 20 years placing writers and hearing how every hire turned out, here's what actually predicts great work.

Copywriter or Content Writer? You’re Hiring the Wrong One
Content & Strategy Hiring a copywriterA client called me a few months ago, frustrated. They'd hired a writer six weeks earlier — sharp, well-reviewed, fair rate — and the work was landing flat. "The blog posts are fine," they said, "but the campaign line we asked for is just...…
